Field service technician software is the half of the category that lives on the tech's phone: the job for today, the customer's history, the rate and the parts, the invoice written on site and the report of the visit before the van leaves the drive. The other half, the office's record, is what the mobile field service app writes into. A small company with a dozen techs needs the app to carry exactly what the invoice and the report need and nothing that slows a tech down. This page says what a field service management mobile app has to carry for a small company, what the enterprise engineer apps add that it does not, and where the free tools on this site work the invoice and the report now. It publishes no ranking and no labor rate.
What the field service management mobile app has to carry
The job and the customer's history, so the tech arrives knowing the last visit; the company's rate and parts markup, so the invoice is right without a call to the office; the parts on the van at their billed price; and a report form that records the techs, the hours on site, the labor and parts and the follow-up. On the worked example two techs on site three hours each at $90 is six technician hours and $540 of labor, plus $120 of parts, a $660 visit, with a two-hour follow-up estimated at $180. The free report on this site works that from the tech's own figures.
Field service engineer software writes the invoice on site, before the customer forgets
A field service engineer software worth having writes the invoice in the driveway: 1.5 hours at $90 is $135, $60 of parts at a 40% markup bills at $84, tax at the company's 8% rate on the parts is $6.72, a $49 trip charge makes $274.72. The free field service invoice on this site works it with no account and prints or emails the customer's copy. The rate, the markup and the tax rate are the company's own and this site publishes none of them; the app's job is to apply them the same way every time.
Mobile field service management for a dozen techs, not two hundred
Apps for field service split by buyer. The enterprise engineer app carries augmented-reality repair guides, parts inventory, IoT alerts and an integration team; the small company's app carries the job, the rate, the parts, the invoice and the report. Field team management software for a company of one to a dozen techs is the second kind, and the charter of this site names the first kind out. The best field service app is the one the tech will actually open in the driveway.
What the office keeps in the field management system
Everything the app writes lands on a record: the customer, the job, the invoice, the report, the rate it was priced at. FlatRateBook Pro keeps that record, brands the paperwork and exports it at one flat price; the free tools work the invoice and the report with no account. A field management system for a small company is that record and nothing grander.
Questions people ask about field service technician software
What should a field management application do on the tech's phone?
Show the job and the customer's history, apply the company's rate and parts markup to the invoice on site, record the visit in a report with the follow-up estimated, and write all of it to the office's record.
Is a mobile field service app different from the office software?
It is the same record seen from the van: the tech writes the invoice and the report into it, the office reads them against the customer and the job. The free tools here work both figures with no account.
Which is the best field service app, or the best field management software, for a small company?
This site publishes no ranking. The test is whether a tech will open it in the driveway and whether the invoice it writes is right from the company's own rate and markup without a call to the office.